Effective Date: January 1, 2026
Creative Pathways Therapy, LLC ("we," "us," or "our") values your privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using our website or services, you agree to the practices described here.
What Information We Collect
We may collect the following types of information when you use our website, contact us, or receive therapy services.
Personal Information
When you reach out to us or book an appointment, we may collect your name, email address, phone number, mailing address, date of birth, and insurance details. We only collect what we need to provide you with care and communicate with you.
Health Information
As a therapy practice, we collect health-related information as part of providing treatment. This may include your medical history, mental health history, treatment notes, diagnosis information, and any details you share during sessions. This type of information is called Protected Health Information (PHI) and receives extra protection under federal law.
Website Usage Data
When you visit our website, we may automatically collect certain information about your visit. This can include your IP address, browser type, the pages you view, how long you stay on each page, and the date and time of your visit. This data helps us understand how people use our site so we can make it better.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide therapy services and manage your care
- To schedule and confirm appointments
- To process payments and work with your insurance company
- To communicate with you about your treatment
- To respond to your questions and requests
- To improve our website and services
- To comply with legal and regulatory requirements
We will never sell your personal information to third parties.
HIPAA Compliance and Protected Health Information
Creative Pathways Therapy, LLC follows the Health Insurance Portability and Accountability Act (HIPAA). HIPAA is a federal law that protects your health information and gives you rights over that information.
Your Protected Health Information (PHI) includes any information about your health, the care you receive, and how you pay for that care. We are required by law to keep your PHI private and secure.
We will not share your PHI without your written permission, except when required by law. Examples of when we may share your information without your consent include:
- When required by a court order or legal process
- To prevent a serious threat to your health or safety, or the health or safety of others
- When required for public health reporting
- When reporting suspected abuse or neglect as required by Florida law
You will receive a separate Notice of Privacy Practices when you begin therapy. That document provides more detail about how we handle your health information.
How We Protect Your Information
We take the security of your information seriously. We use several methods to keep your data safe:
- Encryption technology to protect data sent over the internet
- Secure, password-protected systems for storing electronic records
- Limited access so that only authorized staff can view your information
- Locked storage for any paper records
- Regular reviews of our security practices
While no system is completely foolproof, we work hard to protect your information using industry-standard safeguards.
Telehealth and Virtual Sessions Privacy
We offer therapy sessions through secure video technology. Our telehealth platform uses encryption to protect your sessions and personal information. We choose platforms that meet HIPAA requirements for privacy and security.
When using telehealth services, please keep in mind:
- Find a private, quiet space for your session so others cannot overhear
- Use a secure internet connection whenever possible
- Sessions are not recorded unless you provide written consent
- We will never share video or audio from your sessions
If there are technical problems during a session, your therapist will contact you by phone to continue or reschedule.
Cookies and Website Tracking
Our website may use cookies. Cookies are small files that are saved on your device when you visit a website. They help us understand how visitors use our site.
We may use cookies to:
- Remember your preferences when you return to our site
- Understand which pages are visited most often
- Improve the performance of our website
You can control cookies through your browser settings. Most browsers let you block or delete cookies. However, some parts of our website may not work properly if cookies are turned off.
We do not use cookies to collect health information. Cookie data is separate from any therapy-related information.
Third-Party Services
We may use third-party services to help run our practice and website. These services may include:
- Payment processing companies
- Scheduling and appointment software
- Telehealth video platforms
- Website analytics tools
- Email communication services
We choose third-party providers that have strong privacy and security practices. When a third party handles your health information, we require them to follow HIPAA rules through a Business Associate Agreement.
We are not responsible for the privacy practices of other websites that may be linked from our site. We encourage you to read the privacy policies of any website you visit.
Your Rights
You have rights when it comes to your personal and health information. These include:
- Access: You can ask to see the information we have about you. We will provide a copy within a reasonable time.
- Correction: If you believe any of your information is wrong, you can ask us to fix it.
- Deletion: You can ask us to delete your personal information. However, we may need to keep certain records as required by law or for treatment purposes.
- Restriction: You can ask us to limit how we use or share your information in certain situations.
- Accounting: You can ask for a list of times we shared your health information and with whom.
To exercise any of these rights, please contact us using the information at the bottom of this page.
Children's Privacy
We provide therapy services to children and teens with the consent of a parent or legal guardian. We do not knowingly collect personal information from children under 13 through our website without parental consent.
If you are a parent or guardian and believe your child has given us personal information without your permission, please contact us right away. We will take steps to remove that information.
For therapy services involving minors, a parent or legal guardian must provide consent before treatment begins. Health information for minors is protected under the same HIPAA rules that apply to adults.
Florida State Privacy Rights
As a Florida resident, you have additional privacy rights under state law. Florida law provides protections for your medical records and personal information.
Under Florida law:
- Your medical records are confidential, and we cannot release them without your written authorization, except as allowed by law.
- You have the right to access your medical records and receive copies within a reasonable time.
- Mental health records receive additional protections under the Florida Mental Health Act (Baker Act).
- We are required to report suspected child abuse, elder abuse, or vulnerable adult abuse to the appropriate authorities.
If you have questions about your rights under Florida law, please contact us or consult the Florida Department of Health website.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy regularly so you stay informed about how we protect your information.
If we make significant changes that affect how we handle your health information, we will make reasonable efforts to let you know before those changes take effect.
How to Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us:
Creative Pathways Therapy, LLC
Reina Matychak NBCC, LMHC
832 US Hwy 41 S
Inverness, FL 34452
Phone: (352) 689-4010
Email: info@creativepathwaystherapy.com